Terms of Service

Welcome to Y'all Clean. These Terms of Service ("Terms") govern your use of the residential cleaning services provided by Y'all Clean LLC ("Y'all Clean," "we," "us," or "our"). By booking a service with us, you ("Customer," "you," or "your") agree to be bound by these Terms.

Please read these Terms carefully. If you do not agree, please do not book our services.

1. Services

Y'all Clean LLC is a Texas limited liability company that arranges residential cleaning services for homeowners and renters in the greater Spring, Texas area, including The Woodlands, Tomball, Klein, and surrounding communities. We coordinate bookings, scheduling, payment, and customer support. Cleaning is performed by trained independent contractors engaged through Y'all Clean.

2. Required Card on File

All billing is processed electronically through our trusted third-party payment provider, Stripe. Y'all Clean does not store full payment card information; your card data is encrypted and securely held by Stripe.

A valid credit or debit card must be on file before service begins. Receipts will be emailed to the address on file after each service. If a payment method becomes invalid or fails to process, Y'all Clean reserves the right to suspend or cancel scheduled service until a working card is provided.

3. Pre-Service Card Authorization (Card Hold)

Approximately 24 hours before each scheduled appointment, Y'all Clean (via Stripe) will place a temporary authorization hold on your card on file for the full amount of the upcoming service. This is an authorization, not a charge. If the hold fails because of insufficient funds, an expired card, or any other issue, we reserve the right to cancel or reschedule the appointment, and you will be notified by phone, text, or email.

The hold is released and replaced with the actual charge after service is completed. If the appointment is canceled before service, the hold typically drops off your card within 3 to 7 business days, depending on your bank.

4. Cancellation and Rescheduling Policy

We understand plans change. However, late cancellations cost our cleaners income and disrupt other customers' schedules. To be fair to everyone, the following fees apply, charged to the card on file:

• 48 or more hours' notice: No fee. Free to reschedule or cancel.
• Less than 48 hours but more than 24 hours' notice: $50 cancellation fee.
• Less than 24 hours' notice: 50% of the total scheduled service cost.
• Same-day cancellation or no-show: 100% of the total scheduled service cost.

To cancel or reschedule, contact us by phone, text, or email as soon as possible. Notice is measured from the time we receive your communication, not the time you sent it. To avoid fees, please reach out as early as you can.

If our team arrives at your home for a scheduled appointment and is unable to gain entry (locked out, no answer, etc.), this is treated as a same-day cancellation and the full service cost applies.

5. Cleaner Reassignment Policy

While we make every reasonable effort to assign the same cleaner to recurring appointments for consistency, Y'all Clean reserves the right to reassign cleaners at our sole discretion. Reassignments may be necessary because of illness, scheduling conflicts, vacation, contractor turnover, or operational needs. We will make reasonable efforts to provide advance notice when possible, but cannot guarantee it.

6. Satisfaction Guarantee

Y'all Clean stands behind its work with a 24-hour satisfaction guarantee.

If you are not satisfied with any aspect of the cleaning, contact us at support@yallclean.com or (832) 447-6569 within 24 hours of service completion with a description of the issue and, where helpful, photographs of the missed areas. We will return at no additional cost to re-clean the specific areas identified.

Complaints submitted more than 24 hours after service completion fall outside the warranty window and may not qualify for re-clean. After the 24-hour window, we may offer a partial credit toward a future service at our discretion.

The satisfaction guarantee covers cleaning quality only. It does not cover:

• Pre-existing conditions, damage, wear, or staining
• Areas that were inaccessible during service (locked rooms, clutter, etc.)
• Items broken because of improper installation, prior damage, or normal use
• Hourly cleaning services (see Section 13)

7. Right to Refuse or Terminate Service

Y'all Clean reserves the right to refuse, suspend, or terminate service at any time, for any lawful reason, including but not limited to:

• Safety concerns for our team, including unsecured aggressive pets, threats, harassment, or unsafe premises
• Weapons present and accessible in the home
• Active infestations (insects, rodents, pests)
• Biohazards including human or animal waste, blood, vomit, mold, or drug paraphernalia
• Hoarder conditions or extreme clutter preventing reasonable cleaning
• Disconnected water, electricity, or other utilities required to perform service
• Inappropriate, harassing, or threatening behavior toward our team
• Repeated late cancellations, non-payment, or violations of these Terms
• Any condition we deem unreasonable or unsafe

If our team arrives and determines the conditions are unsafe or outside our scope, they may decline service on the spot. In this case, the full service fee may still apply.

We will provide written notice (email or text) of any termination of ongoing service.

8. Preparing for Your Cleaning

Our pricing assumes that our team can focus their time on cleaning, not on tidying or organizing. To get the best result from your service:

• Please pick up and put away personal items, toys, laundry, and clutter from surfaces and floors before our arrival
• Secure or remove fragile items, valuables, and sentimental objects from cleaning areas
• Ensure access to all areas to be cleaned (unlocked doors, lights on, etc.)
• Secure pets per Section 9

We are happy to clean around items, but cannot guarantee complete cleaning of surfaces that are not cleared.

9. Pets

Please secure pets in a crate, separate room, or outdoor area during service. This is for everyone's safety:

• Cleaning products can be harmful to animals
• Doors are often propped open during service, creating escape risk
• Even friendly pets can be unpredictable around unfamiliar people and equipment

If a pet is aggressive or interferes with service, our cleaner may pause or end the appointment, and the full service fee may apply. Y'all Clean is not responsible for pets that escape during service if they were not secured per these Terms.

10. Use of Customer's Vacuum or Supplies

Y'all Clean provides all standard cleaning supplies and equipment. If you request that we use your vacuum or specific cleaning products instead:

• We assume no liability for damage to your equipment or any malfunction
• If your equipment is broken or unavailable on arrival, we cannot guarantee vacuuming of floors or carpeted areas
• Specialty products you provide must be appropriate for the surfaces being cleaned; we are not liable for damage caused by customer-supplied products

11. Unreachable Areas and Heavy Items

For the safety of our team and your property, we do not:

• Use ladders taller than a 3-step ladder
• Move heavy furniture or large appliances (refrigerators, ovens, sofas, beds, dressers)
• Clean inside or behind appliances or furniture that have not been moved by the customer

If you would like us to clean behind or under furniture or appliances, please move them prior to our arrival.

12. Non-Solicitation Agreement

Y'all Clean invests significant time and resources in recruiting, screening, training, and equipping our cleaning contractors. To protect that investment:

You agree that during the term of your service relationship with Y'all Clean, and for a period of two (2) yearsfollowing the end of that relationship, you will not directly or indirectly hire, engage, contract, or solicit for employment any cleaner, contractor, or representative who performed services at your home through Y'all Clean.

If you breach this provision, you agree to pay Y'all Clean liquidated damages of $2,500 USD per cleaner so engaged. This amount represents a reasonable pre-estimate of the costs of recruiting, screening, and training a replacement contractor, and is not intended as a penalty. You agree this amount is reasonable given the difficulty of measuring exact damages.

This clause does not prevent Y'all Clean from pursuing additional legal remedies available under Texas law. This provision is governed by Texas Business and Commerce Code Chapter 15 and is intended to be enforced to the fullest extent permitted by Texas law.

13. Hourly versus Flat-Rate Services

Flat-rate pricing is based on assumptions about home size, condition, and typical cleaning effort. If our team arrives and the home requires significantly more time than estimated because of unusual condition, neglect, hoarding, pet hair, or other factors, we will contact you to discuss either additional time at an hourly rate or prioritization of specific areas. If we cannot reach you within a reasonable time, we will complete what we can within the original time estimate.

Hourly services are based purely on the time purchased. We do not guarantee completion of a specific number of areas or items within an hourly booking. Hourly bookings do not qualify for the 24-hour satisfaction guarantee in Section 6 because the scope of work is time-bound rather than quality-bound. If additional time is needed, you may extend the booking subject to availability.

14. Changes to Requested Services

All changes to scope, scheduled date, scheduled time, or specific service requests must be communicated to Y'all Clean directly through our office (phone, text, or email). Our cleaning contractors are not authorized to agree to scope changes at the appointment. Please do not negotiate changes directly with the cleaner.

For best results, we ask that any changes to upcoming appointments be communicated by 5:00 PM Central Time the day before service.

15. Approval for Additional Time

If we determine on-site that your home will require more time than estimated to complete properly, we will contact you by phone, text, or email to confirm whether to extend the appointment at an hourly rate or prioritize specific areas. If we cannot reach you within a reasonable window, our team will complete what they can within the original time and depart for the next appointment. We will not guarantee the result of cleanings that did not receive the time we requested.

16. Arrival Windows

We provide arrival windows rather than exact arrival times because schedules can shift because of weather, traffic, prior appointments running long, or lockouts at earlier homes. Typical windows are one to two hours wide (for example, 9:00 AM to 10:00 AM). If we are running late, we will contact you as soon as reasonably possible with an updated estimated arrival time.

17. Holidays

Y'all Clean observes the following holidays and does not perform service on these days:

• New Year's Day
• Independence Day (July 4)
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year's Eve

If your recurring service falls on one of these holidays, we will contact you in advance to reschedule.

18. Services Not Offered

For safety, liability, and scope reasons, Y'all Clean does not provide the following services:

• Removal of biohazards (human or animal waste, blood, vomit, mold)
• Wet-wiping of light bulbs or fixtures that present an electrical risk
• Refinishing, waxing, or resurfacing of floors
• Upholstery, drapery, or carpet shampoo cleaning
• Heavy furniture moving or appliance moving
• Disposal of large-scale trash, hazardous materials, or estate debris
• Exterior cleaning, pressure washing, or window cleaning above ground level
• Pest, rodent, or infestation remediation
• Climbing ladders taller than three steps

If your home requires services outside our scope, we are happy to provide referrals where we can.

19. Surfaces and Cleaning Products

We assume all surfaces in your home are properly sealed, finished, and in suitable condition to be cleaned with standard residential cleaning products. We are not liable for damage to surfaces that were improperly sealed, finished, or installed, or that were already compromised before our service.

If you have specific cleaning products you want used (or specific products you want avoided), please notify us in writing in advance so we can accommodate or, where necessary, request that you provide them.

20. Contact Information and Communication

You must keep your contact information (phone number, email address) current. We will use the information on file for service updates, arrival times, satisfaction follow-ups, and billing notifications. Y'all Clean is not responsible for missed communications because of outdated contact information.

We may contact you by phone, text message, or email for any matter related to your service. By providing your phone number, you consent to receive transactional text messages from Y'all Clean. Standard message and data rates may apply.

21. Independent Contractor Relationship

Cleaning services are performed by independent contractors engaged through Y'all Clean. These individuals are not employees of Y'all Clean and are not employees of the Customer. Y'all Clean coordinates the engagement, scheduling, and payment of these contractors. Customers may not hire, instruct, or compensate cleaners outside of the Y'all Clean platform; see Section 12.

22. Limitation of Liability

To the maximum extent permitted by Texas law, Y'all Clean LLC, its members, employees, contractors, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, goodwill, or other intangible losses.

Y'all Clean's total liability to you for any claim arising from these Terms or our services shall not exceed the total amount you paid Y'all Clean in the six (6) months preceding the event giving rise to the claim.

We do not warrant that our services will be uninterrupted, error-free, or meet every Customer's specific expectation. Services are provided "as is" except as expressly stated in the satisfaction guarantee in Section 6.

23. Damage and Claims

If our team damages your property during service, please notify us within 24 hoursof service completion at support@yallclean.com with a description and photographs of the damage. We will review the claim in good faith and, where Y'all Clean is determined to be responsible, work toward a reasonable resolution which may include repair, replacement, or credit at our discretion.

Y'all Clean is not responsible for:

• Damage to items not properly secured, including loose, fragile, or precariously placed items
• Damage to surfaces or items that were improperly installed, sealed, or finished
• Pre-existing wear, damage, or defects
• Items of extraordinary monetary or sentimental value that were not disclosed in advance
• Damage discovered or reported more than 24 hours after service

We strongly recommend securing items of high monetary or sentimental value before our arrival.

24. Termination

Either party may terminate the service relationship at any time, with or without cause, by providing written notice (email or text). Termination does not relieve the Customer of obligations for services already rendered or for fees incurred under these Terms, including cancellation fees and non-solicit obligations.

Sections that by their nature should survive termination (including Sections 12, 22, 23, 25, 26, and 27) shall survive.

25. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute, claim, or controversy arising from or relating to these Terms or to services provided by Y'all Clean shall be brought exclusively in the state or federal courts located in Harris County, Texas, and both parties consent to the jurisdiction of those courts.

26. Dispute Resolution

Before initiating any formal legal action, the parties agree to attempt in good faith to resolve any dispute through direct written communication for a period of at least 30 days. If the dispute cannot be resolved through good-faith negotiation, either party may pursue legal remedies in the venue specified in Section 25.

27. Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

28. Entire Agreement

These Terms, together with any specific booking confirmation or written agreement signed between the parties, constitute the entire agreement between you and Y'all Clean regarding the services and supersede any prior agreements, communications, or understandings.

29. Changes to These Terms

Y'all Clean reserves the right to modify these Terms at any time at our sole discretion. If we make a material change, we will provide at least 30 days' notice via email to the address on file before the change takes effect. By continuing to use our services after a change takes effect, you accept the revised Terms. If you do not agree to revised Terms, please discontinue use of our services.

30. Contact

For questions about these Terms, billing, scheduling, complaints, or any other matter:

By booking a service with Y'all Clean LLC, you acknowledge that you have read, understood, and agreed to these Terms of Service.