Privacy Policy

We collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number, and mailing/service address

Service Information: Home size, number of bedrooms and bathrooms, cleaning frequency preferences, pets in the home, condition of the home, and any special instructions

Payment Information: Credit card or debit card details (processed securely through our third-party payment processor, Stripe — we do not store full card numbers on our servers)

Communication Records: Text messages, emails, and call logs between you and Y'all Clean

Marketing Responses: Information you provide when responding to advertisements on platforms like Facebook, Instagram, Google, or Thumbtack

We also automatically collect certain information when you visit our website, including:

IP address, browser type, and device information

Pages visited and time spent on each page

Referring website or advertisement source

Cookies and similar tracking technologies

We use the information we collect to:

Provide, schedule, and deliver cleaning services

Send you quotes, booking confirmations, and service reminders

Process payments and manage your account

Communicate with you about our services, including follow-up texts and emails

Improve our website, services, and customer experience

Send marketing communications about promotions, new services, or relevant updates (you may opt out at any time)

Comply with legal obligations

Detect and prevent fraud or unauthorized activity

We do not sell your personal information to third parties. We may share information with:

Service Providers: Trusted third parties who help us operate our business, including Stripe (payment processing), BookingKoala (scheduling and booking management), Google Workspace (email and document storage), Quo (business phone and text communication), and Meta (Facebook and Instagram) (advertising and lead generation)

Our Cleaning Staff: Limited information needed to perform your cleaning service (your name, address, service details, and any special instructions you provide)

Legal Authorities: When required by law, subpoena, court order, or to protect our rights, property, or safety

If you submit a lead form through Facebook, Instagram, or another advertising platform, we may receive your contact information directly from that platform in accordance with their privacy policies. We use this information to contact you about our cleaning services and provide quotes.

You may opt out of marketing communications at any time by replying "STOP" to any text message, clicking the unsubscribe link in an email, or contacting us directly.

By providing your phone number to Y'all Clean (through our website, lead form, or booking system), you consent to receive text messages from us related to your quote, booking, service reminders, follow-ups, and occasional promotions. Standard message and data rates may apply. You can opt out at any time by replying "STOP."

Our website uses cookies and similar technologies to improve your experience and analyze website performance. You can control cookies through your browser settings, but disabling cookies may affect how our website functions.

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customers who have not booked a service in over 24 months may have their data archived or deleted upon request.

We use commercially reasonable physical, technical, and administrative safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your state of residence, you may have certain rights regarding your personal information, including:

The right to access the personal information we have about you

The right to request correction of inaccurate information

The right to request deletion of your information

The right to opt out of marketing communications

The right to opt out of the sale of your information (we do not sell your information)

To exercise any of these rights, contact us at the email below.

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete it promptly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page with a new "Last Updated" date. Significant changes will be communicated via email or a notice on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Y'all Clean LLC

Email: luke@yallclean.com

Phone: (832) 447-6569

Website: https://yallclean.com